FAQ

A1: Our roses are sourced from premium farms in Ecuador — world's top flower-producing regions, known for their long stems, vibrant colors, and exceptional vase life. They're the same quality used by high-end florists.

A2: Absolutely not. Our boxes are designed for everyone — from first-timers to seasoned arrangers. Every box includes a step-by-step arrangement card. Most customers say their arrangement looks professional even on the first try.

A3: With proper care, your roses should stay beautiful for 7–10 days. Every box includes a flower food packet and instructions on trimming and water changes to maximize their life.

A4: Yes! We ship nationwide via USPS Priority Mail with temperature controlled packaging. We ship Monday through Wednesday so your flowers always arrive within the 2–3 day window without sitting in a warehouse over the weekend.

A5: Yes — during checkout you can add a personalized message card. It's perfect for birthdays, anniversaries, Mother's Day, or any occasion where the words matter as much as the flowers.

A6: We stand behind the quality of every box. If your flowers arrive damaged or below our quality standard, contact us within 12 hours of delivery with a photo and we will send a replacement or issue a full refund — no questions asked.

A7: Yes. At checkout you can select your preferred delivery week. For special occasions like Valentine's Day or Mother's Day, we recommend ordering at least 10 days in advance as demand is very high.

A8: Yes! Our Premium Rose Gift Box ships directly to the recipient with your personalized message. The packaging itself is part of the experience — it arrives looking like a luxury gift.